5.0
Questions
What people ask before booking a first visit on Wolf cooking equipment in Nocatee.
Questions
- 5.01 Are you part of the manufacturer's service network?
- No. Nobody at the factory sent us, appointed us or vets us, and we hold no manufacturer programme of any kind. If your appliance is still under the manufacturer's warranty, contact the manufacturer directly — warranty claims must go through their own network. We handle everything outside it. The formal statement of our standing is in the footer of every page.
- 5.02 Do you work on other appliance brands?
- No. We service Wolf cooking equipment only: ranges, rangetops, cooktops, wall ovens, convection steam ovens, speed ovens, warming drawers, ventilation and outdoor grills. Working on one manufacturer's equipment is how we keep parts knowledge and diagnostic time where they need to be.
- 5.03 What does the diagnostic visit cost?
- A flat $80. It covers the visit and the diagnosis, and it is credited in full toward the repair when you approve the work. You receive a written estimate before any repair begins, and nothing is ordered or replaced without your approval.
- 5.04 What warranty comes with the repair?
- Ninety days on labour and three hundred and sixty-five days on parts. We fit genuine OEM parts. If the same fault returns inside those windows, the return visit is covered.
- 5.05 Which areas do you cover?
- Nocatee and the surrounding St. Johns County area, within roughly forty miles. That includes the Nocatee villages — Coastal Oaks, Twenty Mile, Del Webb Nocatee, Greenleaf Village, Seabrook Village, Crosswater and Lakeside.
- 5.06 When are you available?
- Monday to Friday, 8:00am to 6:00pm, and Saturday, 9:00am to 4:00pm. We are closed on Sunday. Calls placed after hours are returned the next working morning. We do not advertise emergency or overnight service, because we do not run it.
- 5.07 Do you repair heating or air conditioning?
- No. This is a kitchen trade, not a mechanical one. We do not service furnaces, heat pumps, air handlers, thermostats or house ductwork, and we do not clean or install duct systems. The only duct a technician here opens is the extraction run above a cooking hood, which is part of how a cooktop behaves. For anything that heats or cools the house itself, call a licensed mechanical contractor.
- 5.08 How do I know whether to repair or replace the appliance?
- Set the repair against what the same appliance costs new and see which side of half it falls on. That is the whole of the rule people ask about, and on built-in cooking equipment the repair is usually well under the line. Chapter 14 prints both tables and does the arithmetic, including the cases where the answer is genuinely to replace. We sell no appliances, so we gain nothing either way.
- 5.09 Can you quote a price over the phone?
- Not a firm one, and anyone who does is guessing. The diagnostic is flat and known before we set out; the repair is priced once the fault has a name, in writing, and nothing is ordered until you approve it. What we can tell you on the phone is the band a repair of that kind falls in, because the whole table is published in chapter 6.